Contact Us - SBS PROMO
Customer Service Hours
Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST)
General Questions and Concerns
If you require promotional items that are not currently in our catalog, please contact Enza Mazzaferro to source brand compliant promotional products. You will be provided with product information, samples, pricing and lead time required to process orders. Lead time on a custom order is typically two to three weeks.
All questions and feedback can be directed to appropriate individual noted below.
For Catalog Orders / Inventory Inquiries / Returns
Contact: Vanessa Vallone, Customer Service Manager
Direct: 1 - (212) 686-6800 x103
Direct: 1 - (917) 438-2203
For Non-Catalog / Custom or Special Orders
Contact: Enza Mazzaferro, Account Executive, Special Orders, Account Manager
Direct: 1 - (212) 686-6800 x104
Direct: 1 - (917) 438-2206
Standard Buying Service, LTD. (SBS Promo)
110 West 40th Street, Rm 203
New York, NY 10018
Telephone: (212) 686-6800
Fax: (347) 263-8525
In-Stock Non Special Order Items: Merchandise can be returned for credit within 30 days of purchase, if an alternative item is required kindly place a new order. All merchandise for return must be in new condition, with its original packaging. The cost of shipping is the responsibility of the buyer unless an error was made by us. Returns for credit will be processed and refunded to your original form of payment within 2 weeks of receipt of your return.
Special Order Items: Returns are not accepted except for defects in materials & workmanship. All problems must be reported to SBS within 10 working days of receipt of merchandise.
Please note that prices do not include sales tax. If your order is being shipped within New York, applicable sales tax will be applied.
Personal information you provide on the Site will not be shared outside of SBS Promo and its controlled subsidiaries and affiliates without your permission and will never be sold to a third party.