Contact Us - SBS PROMO

Customer Service Hours

Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST)

General Questions and Concerns

If you require promotional items that are not currently in our catalog, please contact Enza Mazzaferro to source brand compliant promotional products. You will be provided with product information, samples, pricing and lead time required to process orders. Lead time on a custom order is typically two to three weeks.

Non-Catalog Products

All questions and feedback can be directed to appropriate individual noted below.

For Catalog Orders / Inventory Inquiries / Returns

Contact: Vanessa Vallone, Customer Service Manager

Direct: 1 - (212) 686-6800 x103

Direct: 1 - (917) 438-2203


For Non-Catalog / Custom or Special Orders

Contact: Enza Mazzaferro, Account Executive, Special Orders, Account Manager

Direct: 1 - (212) 686-6800 x104

Direct: 1 - (917) 438-2206


Main Office

Standard Buying Service, LTD. (SBS Promo)

110 West 40th Street, Rm 203

New York, NY 10018

Telephone: (212) 686-6800

Fax: (347) 263-8525


In-Stock Non Special Order Items: Merchandise can be returned for credit within 30 days of purchase, if an alternative item is required kindly place a new order. All merchandise for return must be in new condition, with its original packaging. The cost of shipping is the responsibility of the buyer unless an error was made by us. Returns for credit will be processed and refunded to your original form of payment within 2 weeks of receipt of your return.

Click here for the Return Authorization Form

Special Order Items: Returns are not accepted except for defects in materials & workmanship. All problems must be reported to SBS within 10 working days of receipt of merchandise.

Sales Tax

Please note that prices do not include sales tax. If your order is being shipped within New York, applicable sales tax will be applied.


Personal information you provide on the Site will not be shared outside of SBS Promo and its controlled subsidiaries and affiliates without your permission and will never be sold to a third party.